Frequently Asked Questions

HOW LONG WILL IT TAKE TO GET MY ORDER?

It takes a minimum of 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery in 3-4 weeks on average.

Note: The processing may take longer than usual due Holidays and COVID-19 Outbreak.

WHEN WILL I GET MY TRACKING NUMBER?

The minimum processing time is 5 business days. Once shipped, the tracking number will be sent to you via email.

WHAT IF I DON’T GET MY ORDER AT ALL?

The delivery time is 25-40 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.

WHY SOME OF MY ITEMS ARE MISSING AND NOT ARRIVED YET?

You might receive your order in 2 or 3 parts because of the shipping process we use, please do not panic if you receive one item first. All orders will be delivered within the given delivery time we have mentioned.

MORE QUESTIONS?

Email us at: [email protected]

Refunds and Cancellations

Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 10% on this cancellation.

We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us at [email protected] cancel your order.

Orders can be changed within 24 hours from the moment you order.

You cannot get the refund except if you have the following case:

  • You do not receive your order at all.
  • It has not been 24 hours since you placed the order!

We follow a 7 day return policy if your product is not the one you ordered. In case your product is defective, please email us and we will change your product.

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at [email protected] to change your order or visit our contact us page.

Shipping and Returns

Important Note: Because of the current situation with COVID-19, customers are most likely going to see an additional delay of 2 – 3 weeks for their orders. BUT ALL ORDERS WILL BE SHIPPED AND RECEIVED. We are working around the clock to prepare and send orders . Please be informed that the delay is because of circumstances that are out of our hands. We want to continue to provide you with the best service and want to be transparent about the situation. Your safety is much more important than any products Please stay safe and keep checking our site for more information.  

We do free shipping of orders all around the globe. The products available in stock are usually shipped within minimum of 5 working days. There is no limit of order size and amount.

Please allow minimum of 5 working days for processing of the order

The subjected delivery time is usually around 2-4 weeks (excluding processing time) to almost all countries. Shipments for UK can take around 40 business days. The tracking code will be provided to you with order confirmation and shipping email which you can track online anywhere within 2 to 5 days of order placement. Orders will be delivered to your home. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office.

Note: We ship the products all over the world, all shipments are made from United States, China & others.

Please note that the above mentioned times are subject to change in the Christmas and holiday seasons.

Returns

If you want to return an item that you bought from us, please fill out this form and we will get back to you shortly.

We are responsible for all our products and provide full customer satisfaction. If your product is faulty, you can return them within 15 days of receiving time. You will have to pay the shipping fee to get it back to us and you will get your refund.

Our policy lasts 7 days. If 7 days have passed from the delivery date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a Return, the product must be unused and undamaged. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

– Do not send your purchases back to the label shown in the shipping package –

There are some situations where refunds are only partially refunded with the return of the item (if possible). Item is not in original condition, it is damaged or parts are missing for reasons not due to our fault. Any item returned more than 15 days after delivery.

Once you have received and checked your return, we will send you an email to notify you that we have received your returned item. We’ll also let you know whether to accept or decline your refund. If approved, your refund will be processed and the credit will automatically be applied to your original credit card or form of payment, within a certain number of days. Late or lost refunds (if possible) If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before the refund is officially published. Then contact your bank. There is often some processing time before recovery is released. If you have done all of this and haven’t received your money yet, contact us at:[email protected]

Items displayed (if possible): Only items bought on normal price can be refunded, unfortunately the sales items cannot be refunded.

Exchanges (if any): We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at: [email protected]

To return your product, email us at: [email protected]

You will be responsible for paying your own shipping cost for returning your item. Shipping costs are not refundable. If you received a refund, the return shipping cost will be deducted from your refund amount. Depending on where you live, the time it takes for your mutual product to arrive may vary. If you’re sending an item in excess of $ 75, you should consider using a shipping service to track or purchase shipping insurance. We do not guarantee that we will receive your returned item.

Kindly Contact Us before returning any items. We will provide you with all the necessary details! Happy shopping!

Terms and Conditions

Welcome to New Heights!

These terms and conditions outline the rules and regulations for the use of New Heights’s Website, located at https://www.newheightsmerch.com/. By accessing this website we assume you accept these terms and conditions. Do not continue to use New Heights if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing New Heights, you agreed to use cookies in agreement with the New Heights’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, New Heights and/or its licensors own the intellectual property rights for all material on New Heights. All intellectual property rights are reserved. You may access this from New Heights for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from New Heights
  • Sell, rent or sub-license material from New Heights
  • Reproduce, duplicate or copy material from New Heights
  • Redistribute content from New Heights

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. New Heights does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of New Heights, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, New Heights shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

New Heights reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant New Heights a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of New Heights; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to New Heights. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of New Heights logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy

New Heights (“us”, “we”, or “our”) operates the Shop (newheightsmerch.com)website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for New Heights is based on the Free Privacy Policy Template Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Shop (newheightsmerch.com)

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

New Heights uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

New Heights will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

New Heights may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of New Heights.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.